Jawaharlal Nehru Port is the numero uno seaport of India in terms of container
handling and is situated on the western coast of India, well connected by rail and
road. Excellent facilities are available for handling containers and other cargos
in the 3 container terminals of shallow draught berths and 1 liquid terminal
(JNPCT, NSICT, GTICT, SDB and BPCL). There are 23 container freight stations in
operation, 30 inland container depots that are well connected to the port, a
full-fledged custom house that operates 24x7, leading banks, shipping lines
/agents, CHAs, trading houses and other authorities, to function at JN Port. Other
infrastructures such as the airport, hotels and recreation centres are also
available in the vicinity.
To become the premier container port of south Asia with international standards providing efficient and cost effective integrated logistics solutions.
The port is committed to meeting the needs and expectations of its customers and the nation by.
Services / Transaction
Mobile (Phone No.)
Registration of Shipping Lines / Shipping Agents
/ Rail Operator
Shri. Niteen M. Borwankar
+91 22 2724 4181, +91 22 2724 4180,
As per QSP:CT:01
Registration of Shipping Lines / Shipping Agents/ Rail Operator
Average time required for allotment of registration from the date of receipt of application complete in all
Allotment of VIA to container vessels
Average time required for allotment
of VCN Number after submission of VIA application online
Allotment of VIA to bulk vessels
Verify and approve ships
certificates/ documents for berthing/Unberthing
Average time required for verification
and approval of documents after receipt of berthing application online
Verify and approve ships certificates/ documents for
Average time taken from submission online by agent till verification and
approval of documents
Within 24 Hours
Allotment of berth to ship at CT
Average time required for allotment of berth to a vessel after receipt of berthing application online after obtaining endorsement of Finance
and Marine, complete in all respect
Allotment of berth to ship at BT(LBS)
Average time required for allotment of berth to a vessel after receipt of berthing application online after obtaining endorsement of Finance and Marine, complete in all respect
Allocation of Pilots for incoming vessels.
Average time taken for boarding of pilot at Pilot Station on arrival of
Within 2 Minutes
Allocation of Pilots for outgoing/ shifting of vessels.
Average time taken for boarding of pilot at respective berths after finalisation of sailing / shifting time of
Pilotage, Berthing/ Unberthing of vessels
Average time taken by ship from the time it starts inward pilotage/outward pilotage till it is berthed/leaves pilot
Providing information to agent reg.
loading / unloading of containers on vessel. (Out BAPLIE)
Average time required for issue of Out BAPLIE after sailing of vessel
Providing information to agent reg. receipt / delivery of containers
to/from the port
Frequency for issue of the relevant information
Providing paved area on lease to shipping agents for handling break
bulk cargo on temporary basis (BT)
Average time required for allotment of paved area after receipt of
Issue of invoice for services rendered
Average time required for issue of invoice for services rendered after
sailing of the vessel
Response to customer complaints
Average time required for response to
Refund of EMD, SD received by the port
Average time taken for refund of EMD, SD to the vendors / contractors
/ consultants after the expiry of
Issue of EIR at the gate
a) Average time taken for issue of EIR for entering / exiting the port premises after submission of the
FORM 13 & reaching the gate
b) Average time taken for issue of
gate-pass for entering / exiting the port premises for break bulk cargo
Delivery of Import containers
Within free period
% age of
total Import Ctrs.
Issue / Receipt of payments at
Average time taken for issue / receipt
of payments in the Cash Section
Issue of Hot / Cold work permits to
Average time taken for issue of the
permit after submission of application
Issue of Gate Passes to visitors, port customers (Whether it is allowed under ISPS?)
Average time taken for issue of gate passes after submission of application in required format and payment of
Processing of claims pertaining to
damage to Customer property
Average time taken to process the
claim after the receipt
Payments to users, vendors, contractors & consultants through Cheque / RTGS / NEFT/LC (Other than final bills of contractors)
Average Time taken from the date of receipt of bill from the concerned user/ vendor/ contractor/ consultant with all required documents and after
compliance of the observation, if any
Allotment/leasing of shops/ quarter/ open space outside
custom bound area to port
Average time taken between requisition received in complete
shape and allotment /leasing is done.
Construction and maintenance of Civil structure, roads, jetties etc.
a. Construction work
b. Maintenance work
Average time taken between requisition received in complete shape with final approval and
commencement of the work.
Medical treatment facilities to Employees, Workers, Port Users, State & Central Government
employees and others
Average time taken for completion of patient registration formalities at the reception
Issue of immobilisation Permission to Ships.
Average Time required for issue of permission from the receipt of application.
On the spot during working
Issue of permission for removal of
sludge oil/slop/garbage from the vessels calling at port.
Average time taken from the time of
submission of request by agent of vessel till issue of permission
Passenger launch to transit the
distance between Mumbai & JNPT
Average travelling time taken from
Mumbai to JNPT.
Issue of permission for handling IMDG Cargo
a) CLASS 1- Explosives
b) CLASS 7 -Radioactive
Average time taken for obtaining approval from Competent Authority & Issue of Permission
a) 5 Days
b) 2 days
To attend to fire calls from external organizations.
Average time required for fire tender to leave the port for attending fire
Within 1 Minute
Grievance Record Mechanism Website to lodge Grievance:http://pgportal.gov.in/
Name of the Public
+91 22 2724 4021,
+91 22 2724 4020,
Stakeholders / Clients
Shipping Lines / Agents
Tank Farm Operators
Regulatory Authorities like Customs, DRI, Immigration, Police etc.
Ministry of Shipping
Indicative Expectations from Service Recipients
Inductive Expectations from Service Recipients
Timely payment of prescribed port charges to ensure smooth delivery of services
Compliances with Port security requirements, carrying all requisite documents like photo ID proof like Driving License
/ Voter card/ Pass port / PAN Card or their duty notarized copies
Compliance of rules and regulations connected with port operations
Submission of all the documents prescribed by the port duly complete in all respects
Familiarization with the port procedures and contract appropriate officials for obtaining the required services
Maximum use of online services like, Port Communality System, Web Access and Port’s website for timely updates
Efficient and responsible utilization of port infrastructure
Advance information of visit, stay and purpose of visit is expected from the guests who wish to avail services of port
guest house to avoid inconvenience
Compliance with safety instructions in the port area and use of appropriate PPEs.
Avoid any actions that could harm the environment like spillage, leakage etc. and to take immediate remedial
measures in case of any untoward incidents.
Citizens Clients Charter 2016-2017
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